10/10 - Excelente
Ava
Viagem com a família
20 de mai. de 2025
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is by far the best resort we have stayed at, and we’re already talking about a second trip. From the moment we arrived, we were showered with good service, friendly smiles, and amenities.
The rooms are spacious, clean and comfortable, with a large shower, toiletries and comfy beds. We got a swim-up suite, and the extra cost was worth it. The food and drinks were stellar in both variety and quality. From the large breakfast buffet to the many restaurants, we never ran out of places and things to eat.
The service at the resort was the best we’ve ever seen.
Each employee is kind and attentive, making our stay easy and comfortable. Special shoutouts to:
Josias at the front desk, who helped us check in with a smile.
Eliseo from the bike tour that took us off the resort and into the main town. He always looked out for our safety, showed us around town, and helped us pick out the perfect gift.
Adrian and Angel-O on the entertainment team. From Bingo to Aqua Aerobics, these two had the whole audience laughing and dancing along.
Jose the bellboy, who helped us contact our airport transfer services when it failed to show up (third-party, not the resort's fault.) Without him, we would have been stranded; thank you, Jose!
The only downside to this resort was the large amount of seaweed on the beach, making the cold water inaccessible at times. Overall, our experience at Excellence Riviera Cancun was immaculate. We want to thank all the staff for making our stay so enjoyable.
Ava
Hospedou-se por 4 diárias em mai. de 2025
